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DZ DRAŽICE
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Designing a scalable Dynamics 365 solution for efficient service planning, customer support, and system integration.
DZ Dražice needed to improve aftersales operations across multiple product divisions. The challenge was to design a modern solution for field service planning and customer support that would integrate with existing systems and scale with future business needs.
15
Service teams and stakeholders involved in aftersales operations.
We delivered a comprehensive analysis for implementing Dynamics 365 Field Service and Customer Service. The solution blueprint covers service planning, customer support workflows, and integrations, providing a clear and safe path to implementation.
70 %
Manual steps eliminated.
40%
Faster service planning enabled by the proposed solution design.
Clear roadmap for implementing modern aftersales management.
Faster and more efficient field service planning.
Reduced implementation risk through detailed analysis.
Scalable foundation for future customer service growth.

We chose Blue Dynamic's consultants to implement Dynamics 365. They had previously overseen our old system and are thoroughly familiar with our environment and needs. We believe that working with the new system will further streamline our internal processes.
/ Comprehensive digital solution for managing and streamlining sales offers for both internal and external users.
/ Let’s talk – whether you already know what you need or just want to explore possibilities.
Office NL
Lange Viestraat 2 B, 3511 BK Utrecht
Netherlands
Blue Dynamic, B.V.
KVK: 30137532
VAT: NL805557532B01
Office CZ
Prazska 239, 250 66 Prague
Czech Republic
Blue Dynamic, s.r.o.
IČO: 02339234
DIČ: CZ02339234