Cloud Computing

Artificial Intelligence

Microsoft Dynamics 365 Customer Service

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Comprehensive customer support platform delivering connected service across voice, chat, email, and social channels. Empowers agents with AI-driven assistance, automation, and unified data to resolve issues faster and improve satisfaction.

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Omnichannel service

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Manage customer interactions from all channels in a single interface—voice, chat, email, and social media. Intelligent routing assigns cases to the right agents based on skills and availability.

AI and automation

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Copilot assists agents with real-time suggestions, summaries, and knowledge recommendations. Integrates with Copilot Studio for custom virtual agents and self-service chatbots to reduce case volume.

Knowledge and case management

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Centralized case tracking with linked knowledge base and SLA monitoring. Provides templates, macros, and workflow automation to standardize and accelerate resolution.

Analytics and insights

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Power BI dashboards deliver KPIs for agent performance, case trends, and customer satisfaction. Predictive insights help identify recurring issues and optimize support operations.

Real-life use cases

Company operating a multi-channel contact center for customer inquiries and complaints.
Service team using AI assistance to summarize conversations and suggest next steps.
Organization deploying chatbots for 24/7 customer self-service.
Business improving agent productivity through unified case and knowledge management.
Enterprise tracking service performance and satisfaction through Power BI.

Place in Microsoft  ecosystem

Part of the Dynamics 365 customer engagement suite. Integrates with Dynamics 365 Sales, Customer Insights, and Marketing. Built on Dataverse for unified data and Power Platform for automation. Works with Azure AI, Power Virtual Agents, and Microsoft Teams for collaboration and service excellence.

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See how Customer Service elevates every interaction.

Technologies we build on

/ We rely on proven Microsoft tools and platforms to build robust,  flexible, and user-friendly solutions.

Who we are

We’re B/ue Dynamic

The different ....

Across 26 countries,  trusted by thousands.

From global projects to local challenges — we help make it happen.

1M+

1M+ hours.
One purpose.

From complex IT systems to daily operations — we keep them running smoothly.

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