/ Technologies
Customer feedback management solution for collecting, analyzing, and acting on insights in real time. Helps organizations measure satisfaction, track Net Promoter Score (NPS), and close the feedback loop across customer journeys.
Survey design and automation
Easily create surveys using templates or custom questions. Automate distribution via email, web, or Power Automate. Personalize content based on customer data stored in Dynamics 365 or Dataverse.
Real - time feedback and alerts
Collect feedback immediately after key interactions—sales, service, or delivery. Configure alerts for low scores or negative comments to enable quick response and resolution.
Analytics and reporting
Monitor satisfaction metrics like CSAT, NPS, and sentiment analysis. Visualize trends with Power BI dashboards. Use AI insights to identify drivers of satisfaction and churn risk.
Integration with business processes
Integrates with Dynamics 365 Sales, Customer Service, and Marketing. Feedback data automatically updates customer records and triggers workflows for follow-up or escalation.
* Retail company tracking post-purchase satisfaction and automating follow-up actions.
* Service organization monitoring support quality with real-time NPS alerts.
* Healthcare provider gathering patient experience data across facilities.
* B2B company integrating feedback directly into CRM for account management.
* Public sector agency collecting citizen feedback for service improvement.
Built on Dataverse and part of the Dynamics 365 customer engagement suite. Works with Power Automate for survey workflows and Power BI for analytics. Connects with Dynamics 365 Customer Insights to enrich customer profiles and drive personalized engagement.
/ We rely on proven Microsoft ecosystem to deliver robust future prove and usefriendly solutions
/ We rely on proven Microsoft tools and platforms to build robust, flexible, and user-friendly solutions.
We’re B/ue Dynamic
The different ....
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Across 26 countries, trusted by thousands.
From global projects to local challenges — we help make it happen.
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1M+ hours.
One purpose.
From complex IT systems to daily operations — we keep them running smoothly.
/ Blog
/ Let’s talk – whether you already know what you need or just want to explore possibilities.
Office NL
Lange Viestraat 2 B, 3511 BK Utrecht
Netherlands
Blue Dynamic, B.V.
KVK: 30137532,
VAT: NL805557532B01
Office CZ
Prazska 239, 250 66 Prague
Czech Republic
Blue Dynamic, s.r.o.
IČO: 02339234
DIČ: CZ02339234
