Cloud Computing

Artificial Intelligence

Dynamics 365 Contact Center

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Cloud-first, Copilot-powered contact centre solution that handles voice, chat, SMS, email and social channels. Provides unified routing, AI assisting agents and self-service automation with full integration into CRM environments

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Omnichannel engagement across voice & digital

Connect with customers via live chat, email, SMS, social and voice channels all in one interface. Leverage intelligent routing to match work items to best-qualified agents.

Self-service & AI-driven automation

Use generative AI, virtual assistants and conversational IVR to deflect inquiries and let customers help themselves—while freeing agents to focus on complex cases.

Agent productivity & knowledge at their fingertips

Agents get real-time summaries, suggested responses, unified customer context and a full timeline of interactions to resolve issues faster.

Operations insight & scalability

Supervisors get dashboards, real-time metrics, workforce-management integrations and global-scale infrastructure designed for large contact-centre operations.

Real-life use cases

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Company deploying virtual assistants to handle simple support tasks and reduce load on human agents.
Global brand running omnichannel contact centre with voice, chat and social in one platform.
Service centre wanting full visibility into agent performance and real-time routing analytics.
Organisation with existing CRM who needs a standalone, high-volume contact-centre solution with deep AI.
Customer support team automating IVR and chat flows using generative AI and linking to knowledge-base.

Place in Microsoft  ecosystem

Fits into the Dynamics 365 service portfolio. Works with Microsoft Dynamics 365 Customer Service, uses Copilot Studio agents, and connects through Microsoft Teams and Azure communications. Leverages Dataverse for unified data and integrates with existing CRM or third-party systems.

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Schedule a call

Discover how Contact Center transforms support operations.

Technologies we build on

/ We rely on proven Microsoft tools and platforms to build robust,  flexible, and user-friendly solutions.

Who we are

We’re B/ue Dynamic

The different ....

Across 26 countries,  trusted by thousands.

From global projects to local challenges — we help make it happen.

1M+

1M+ hours.
One purpose.

From complex IT systems to daily operations — we keep them running smoothly.

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