Cloud Computing

Artificial Intelligence

Machine Learning

Dynamics 365 Intelligent Order Management

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Intelligent Order Management enables you to orchestrate and optimise order flows across channels and fulfilment systems. It gives you real-time visibility of orders and inventory, helping connect intake, routing and delivery in one platform.

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Order orchestration

Design and automate order journeys using a low-code orchestration engine that routes orders from intake to fulfilment based on business rules and real-time data.

Global inventory visibility

Monitor stock across legal entities, channels and warehouses to make optimal fulfilment decisions and reduce delays or cost-inefficient shipping.

Fulfilment optimisation & AI

Use rules and machine-learning to determine the best fulfilment location and method based on cost, distance, inventory and channel rules.

Insights & dashboards

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Built-in dashboards and analytics (via Power BI) provide visibility into order status, fulfilment KPIs and help you act on bottlenecks and exceptions.

Real-life use cases

• Retailer with online + in-store sales needs “buy online, pick up in store” (BOPIS) fulfilment

• Manufacturer managing multi-warehousefulfilment with real-time inventory routing

• Distributor receiving orders from many channels(e-commerce, EDI, marketplaces) and needing unified processing

• Organisation facing seasonal peaks and needing scalable order orchestration

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Place in Microsoft  ecosystem

Intelligent Order Management runs on Microsoft Dataverse, integrates with other Dynamics365 Supply Chain Management, Dynamics 365 Commerce, Power BI and uses the Power Platform connectors.

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Technologies we build on

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