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DZ DRAŽICE

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Analysis for a Modern Field Service and Customer Support Solution.

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Designing a scalable Dynamics 365 solution for efficient service planning, customer support, and system integration.

Microsoft Dynamics 365 buitendienst
Microsoft Dynamics 365-klantenservice
Power-apps van Microsoft
Microsoft Fabric
Microsoft Power BI

INITIAL SITUATION / CHALLENGE

DZ Dražice needed to improve aftersales operations across multiple product divisions. The challenge was to design a modern solution for field service planning and customer support that would integrate with existing systems and scale with future business needs.

15

Service teams and stakeholders involved in aftersales operations.

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Our Solution

We delivered a comprehensive analysis for implementing Dynamics 365 Field Service and Customer Service. The solution blueprint covers service planning, customer support workflows, and integrations, providing a clear and safe path to implementation.

70 %

Manual steps eliminated.

40%

Faster service planning enabled by the proposed solution design.

Results / Benefits

Clear roadmap for implementing modern aftersales management.

Faster and more efficient field service planning.

Reduced implementation risk through detailed analysis.

Scalable foundation for future customer service growth.

We hebben de consultants van Blue Dynamic gekozen om Dynamics 365 te implementeren. Ze hadden eerder toezicht gehouden op ons oude systeem en zijn goed bekend met onze omgeving en behoeften. Wij zijn van mening dat het werken met het nieuwe systeem onze interne processen verder zal stroomlijnen.

Aleš Snížek

IT-projectmanager

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for both internal and external users.

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