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DZ DRAŽICE
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Implementation of Dynamics 365 Field Service and Customer Service to modernize aftersales operations and improve customer experience.
DZ DRAZICE needed to digitalize its service operations to better manage technicians, customer requests, and aftersales processes across multiple product divisions. The existing setup lacked transparency, scalability, and modern customer service capabilities.
15
Service teams involved in aftersales operations.
We implemented Dynamics 365 Field Service and Customer Service as a unified platform for managing service requests, technician planning, and customer communication. The solution integrates with existing systems and provides a scalable cloud foundation for future growth.
45%
Faster service request handling and technician planning.
99,9%
Availability of service operations supported by cloud-based solution.
Faster and more transparent service operations.
Improved customer experience through structured service processes.
Reliable service planning without operational disruptions.
Scalable digital platform for long-term aftersales growth.

/ Comprehensive digital solution for managing and streamlining sales offers for both internal and external users.
/ Let’s talk – whether you already know what you need or just want to explore possibilities.
Office NL
Lange Viestraat 2 B, 3511 BK Utrecht
Netherlands
Blue Dynamic, B.V.
KVK: 30137532
VAT: NL805557532B01
Office CZ
Prazska 239, 250 66 Prague
Czech Republic
Blue Dynamic, s.r.o.
IČO: 02339234
DIČ: CZ02339234