GLOSSARY: What is process digitalization and how does it change business?

Process digitalization represents the transformation of traditional physical, manual, or paper-based processes and operations into digital formats using modern technologies and tools. This transformation involves automation, optimization, and streamlining of various business processes through digital technologies, software, and data analytics.

What Are the Benefits of Process Digitalization?

Process digitalization can fundamentally change how your business operates. Here are some of its key benefits:

• Automating and digitizing manual and repetitive tasks increases internal process efficiency, allowing employees to focus on creative and strategic work instead of routine operations.
• Process digitalization reduces the risk of human error.
• Digital systems enable faster and more agile responses to market changes.
• Digital tools allow better process tracking and data analysis.
• Digitalization enables improved inventory tracking and demand forecasting, minimizing supply chain issues and overstocking.
• Digital technologies support a personalized customer approach and the creation of new innovative services and products.
• Eliminating paper-based workflows and optimizing processes helps reduce the environmental impact of business operations — an increasingly valuable advantage today.
• Digitalization facilitates entry into new markets and geographic expansion through online channels.

Overall, process digitalization can transform your business by enabling greater efficiency, faster adaptation, smarter decision-making, and improved customer experiences — all leading to higher competitiveness, innovation, and long-term growth.

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