Boost your business with MS Dynamics 365

MS Dynamics 365 is a suite of applications for Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM).

Microsoft’s solution provides a wide range of features tailored to different business types, creating a unified ecosystem and platform for efficient operations and rapid business growth.

Unify Your Data

In today’s digital era, data has become central. It carries key information about all business processes and forms the foundation for decision-making and future planning. With digital transformation, data takes the lead through the use of artificial intelligence, the Internet of Things, and machine learning. Data is secured and enables a deeper understanding of customers.

The Line Between ERP and CRM Is Fading

MS Dynamics 365 offers a complete suite of business applications operated in the cloud and therefore accessible from anywhere. The line between ERP and CRM systems is disappearing, integrating tools users already know and use daily — Outlook, Excel, advanced analytics, reporting, and IoT. This brings unification and automation of processes, increased efficiency, and business growth.

Introduction to Dynamics 365 by Blue DynamicDownload

The goal of MS Dynamics 365 in 2016 was to integrate all essential enterprise applications for customer service, sales, and field operations into a single solution:

• Dynamics 365 Sales – manage your sales from order to marketing campaigns.
• Dynamics 365 Customer Service – provides tools to manage customer service and support.
• Dynamics 365 Marketing – a marketing automation app that turns opportunities into customer relationships.
• Dynamics 365 Field Service – combines workflow automation, scheduling algorithms, and mobility.
• Dynamics 365 Project Operations – helps deliver profitable projects on time and within budget.

The synergy of these modules increases productivity and speeds up communication both internally and with customers.

If extending CRM with MS Dynamics 365 in 2016 was a major milestone, then 2020 marked a revolution for ERP with the introduction of:

• Dynamics 365 Finance – automates and modernizes global financial operations.
• Dynamics 365 Supply Chain – transforms manufacturing and supply chains using predictive insights, AI, and IoT.
• Dynamics 365 Commerce – unifies back-office, in-store, call center, and digital experiences.
• Dynamics 365 Human Resources – streamlines HR processes and automates personnel management tasks.

Cloud

The Azure cloud platform is an ever-growing set of services that help organizations address current and future business challenges. Azure provides the freedom to evolve without IT limitations.

Cloud computing lets companies choose how to use the cloud, consuming only what is needed. It’s a flexible, cost-effective solution for both startups and large enterprises. The cloud provider handles maintenance and updates so businesses can focus on their strengths. Cloud solutions are:

• Cost-effective
  • Operates on a pay-as-you-go model, enabling better cost forecasting based on actual use. Growth projections can leverage historical data.
• Reliable
  • Provides data backup and disaster recovery services to keep your data safe. Built-in redundancy ensures uptime even if a component fails.
• Scalable
  • Supports vertical and horizontal scaling as needed — add resources to boost a server’s performance or add more servers to work in parallel.
• Flexible
  • Automatically adjusts resources based on demand, adding or removing capacity as workloads change.
• Global
  • Cloud providers operate data centers worldwide to ensure optimal performance regardless of location.
• Up-to-date
  • Automatically delivers the latest software and hardware updates and ensures continuous system upgrades.

Artificial Intelligence

Examples of how AI is integrated into everyday business processes:

• MS Dynamics 365 Fraud Protection: Protects businesses and customers against fraud using AI, reducing costs, increasing revenue, and improving customer experience.
• MS Dynamics 365 Market Insights: Delivers daily or weekly updates on trending topics relevant to your business, helping you adapt your strategy and stay ahead of the competition.
• MS Dynamics 365 Connected Store: Provides real-time data from stores, such as customer movement and product availability, enabling better insights and store performance.
• MS Dynamics 365 Sales Insights: Identifies the best opportunities, builds stronger relationships, and predicts success through data-driven insights.

MS Dynamics 365 solutions help businesses transform operations, simplify work, and stay ahead of the competition.

Introduction to Dynamics 365 by Blue DynamicDownload